Medicare Help in Staten Island

This page covers Staten Island. For offices that serve all five boroughs, see Medicare help in New York City. For the state rules, start with Medicare help in New York.

On Staten Island, HRA takes your application for Medicaid and the Medicare Savings Program. It also handles the Supplemental Nutrition Assistance Program (SNAP), once called food stamps, and the Home Energy Assistance Program (HEAP). CASC runs NYC Aging's case management for older adults on the island, and NY Connects for Staten Island too. This page covers every part of the island, from St. George, Stapleton and Port Richmond to New Dorp, Great Kills and Tottenville. From the South Shore without a car, getting to Bay Street can take a morning, so check the rides below. If you also help a parent across the bridge, see Medicare help in Brooklyn.

Local offices in Staten Island

Not sure you qualify? Apply anyway, because HRA makes the call, and New York doesn't count your savings for the Medicare Savings Program. If you would rather not do it alone, a Pair Team advocate can help you apply in one call.

Where is the Medicaid office on Staten Island?

Staten Island's HRA Medicaid office is at 215 Bay Street, open weekdays from 9 a.m. to 5 p.m., HRA says. You don't have to go in, because you can apply online at Access HRA or by mail. In 2026, one person can make up to $1,836 a month, or $1,856 with the $20 the state doesn't count. Savings can be up to $33,038, the state says.

The same form checks you for the Medicare Savings Program, which can pay the $202.90 a month Medicare costs you. For one person, it takes income up to $2,494 a month, with no savings test. See Medicare and Medicaid together in New York.

Where can I get free Medicare counseling on Staten Island?

You can get free Medicare counseling on Staten Island from HIICAP counselors at CASC, 120 Stuyvesant Place, NYC Aging says. Call 718-981-6226 for an appointment, weekdays from 8 a.m. to 4 p.m. Counselors help you compare plans and apply for Extra Help. HIICAP and Pair Team don't sell plans. Each fall, Open Enrollment runs October 15 to December 7.

CASC staff will also sit down with you if you walk in or call. They help you fill out forms for Medicaid, SNAP, HEAP, Access-A-Ride and the rent freeze for older tenants.

Where do I apply for food benefits on Staten Island?

On Staten Island, you can apply for SNAP online at Access HRA, or at the Richmond SNAP Center, 201 Bay Street, 2nd Floor. From October 1, 2026, one person 60 or older can make up to $2,660 a month and get SNAP, worth up to $306 a month. See SNAP for seniors in New York.

For food this week, the pantry run by Community Health Action of Staten Island is at 2134 Richmond Terrace in Port Richmond. It's open Tuesday, Friday and Saturday from 10 a.m. to 2 p.m., and Wednesday from 2 to 6 p.m. Everyone is welcome, and you don't need to call ahead. Its Mobile Food Pantry stops in more than 30 neighborhoods across the island.

Who can help me at home on Staten Island?

If you're 60 or older and need help with daily tasks, CASC's case managers can visit you at home. They set up meals at home, friendly visits and home care, and help with benefits, at 718-981-6226.

For meals at home, call Meals on Wheels of Staten Island at 718-727-4435, weekdays from 7 a.m. to 3 p.m. For Medicaid home care, call the Staten Island CASA office at 929-221-8769. See home care in New York.

Which older adult center is near me on Staten Island?

NYC Aging's center finder lists 12 older adult centers on Staten Island in October 2026, and membership is free at 60 and older. Here are some, north to south.

How do I get to the doctor from Staten Island?

To get to the doctor from Staten Island, pick the ride that fits you.

• CASC car service takes people 60 and older to medical visits, shopping and the bank. Call 718-981-6226 and press 2 to sign up.
• Medicaid rides are for people with Medicaid. Call Medical Answering Services at 844-666-6270 at least three days before a routine visit.
• Access-A-Ride is for people whose disability keeps them off the bus. See Medicare help in New York City for how to apply.

With a half-fare card at 65, local buses and the railway cost $1.50, and express buses cost $3.60 outside weekday rush hours, the Metropolitan Transportation Authority (MTA) says. See Medicaid rides in New York.

How do I get help with heating and power bills on Staten Island?

On Staten Island, HEAP helps pay your heating bill once each winter, and it takes applications for the 2026-27 winter from November 2, 2026. One person can make up to $3,563 a month and qualify. Apply at Access HRA, by mail, or at 201 Bay Street, 1st Floor. See utility bill help in New York.

Con Edison sends your electric bill, and National Grid sends your gas bill. Both give a monthly discount called the Energy Affordability Program to homes that get HEAP. For a gas bill you can't pay, call National Grid at 1-718-643-4050.

What a Pair Team advocate does

On Staten Island, a call to us often starts with an HRA letter and a question about how to get to Bay Street. Here's what we do:

• Apply for Medicaid and the Medicare Savings Program with you on Access HRA.
• Book CASC car rides or Medicaid rides, or help you apply for Access-A-Ride.
• Get your HEAP form in when it opens, and check that the Con Edison or National Grid credit shows up.
• Connect you to CASC for case management and Meals on Wheels of Staten Island.

An advocate is covered by Medicare if you qualify. It takes two minutes to find out.

Check if you qualify for a Pair Team advocate

Frequently asked questions

I live in Tottenville. Is this my page?

Yes, this page covers Tottenville and the rest of Staten Island. A nearby older adult center is at Mount Loretto, 6581 Hylan Boulevard.

What is the Staten Island Social Care Network?

The Staten Island Social Care Network helps people with Medicaid find food, housing, rides and other help. Call 917-830-1140, and a trained navigator talks through what you need.

Does CASC charge for help?

CASC doesn't charge for information, referrals or help with benefit forms for people 60 and older. Meals at home have a suggested contribution, and NYC Aging home care uses a sliding fee based on income, CASC says.

Do I need a ticket for the Staten Island Ferry?

You don't need a ticket for the Staten Island Ferry, because it's free every day of the year, NYC's Department of Transportation says. It runs between St. George and Lower Manhattan.

What is NY Connects on Staten Island?

NY Connects on Staten Island is a free information service for older adults, people with disabilities and caregivers, and CASC runs it. Call CASC at 718-981-6226, or the state's NY Connects line at 1-800-342-9871.

Sources

• Medicaid Locations, NYC Human Resources Administration
• SNAP Locations, NYC Human Resources Administration
• Benefits Access Centers, NYC Human Resources Administration
• HEAP Benefits Access Center Locations, NYC Human Resources Administration
• CASA Locations, NYC Human Resources Administration
• HIICAP Community Sites, NYC Aging
• Older Adult Center Service Finder, NYC Aging
• Older Adult Center, NYC Aging
• Case Management, Community Agency for Senior Citizens
• Case Assistance, Community Agency for Senior Citizens
• Transportation, Community Agency for Senior Citizens
• Apply, Meals on Wheels of Staten Island
• Food Pantry and Mobile Food Pantry, Community Health Action of Staten Island
• Staten Island Social Care Network
• Medicare Savings Programs 2026, New York State Department of Health
• Home Energy Assistance Program (HEAP), OTDA
• Energy Affordability Program, New York State Department of Public Service
• Metro NY Phone Numbers, National Grid
• Financial Assistance Programs, Con Edison
• Reduced-Fare program, MTA
• Apply or recertify for Access-A-Ride, MTA
• Medicaid Transportation, New York State Department of Health
• Staten Island Ferry, NYC Department of Transportation