Skip to content
Pair Team

Medicare Help in Orange County, New York

Orange County, New York, has social services offices in Goshen, Middletown and Newburgh. Here's who to call in 2026 for Medicaid, rides, food and heat.

See if you qualify for a Pair Team advocate

  • An advocate is covered by Medicare if you qualify.
  • Works with Medicare and Medicaid health plans
  • A real person, by phone, text or video
  • Takes just a few minutes to check

Key points

  • The Orange County Department of Social Services (DSS) takes Medicaid forms at 11 Quarry Road in Goshen. Its main line is 845-291-4000.
  • The Office for the Aging, at 40 Matthews Street in Goshen, helps people 60 and older at 845-615-3700. Its NY Connects line, 845-615-3710, sets up meals at home.
  • In 2026, the town Dial-A-Bus costs older riders $1.00 in Monroe and Warwick and 50 cents in Port Jervis. Book at least a day ahead.
  • If you don't qualify for state heating help, the Orange County Fuel Fund can pay up to $585 once, Orange and Rockland says.

This page covers Orange County in New York's Hudson Valley, not Orange County, California. For the statewide rules, start with Medicare help in New York.

In Orange County, DSS handles Medicaid and the Medicare Savings Program. It also runs the Supplemental Nutrition Assistance Program (SNAP), once called food stamps, and the Home Energy Assistance Program (HEAP). The Office for the Aging serves people 60 and older and runs NY Connects. Transit Orange, part of the county planning department, lists the town vans. This page covers Newburgh, Middletown, Port Jervis, Monroe, Warwick, Goshen and the rest of the county. If you don't drive, Goshen can feel far from Port Jervis or Warwick, so check the town vans below. Next door, see Medicare help in Rockland County.

Local offices in Orange County

What you need Office Phone Website
Apply for Medicaid or the Medicare Savings Program, 65 and older DSS main office, 11 Quarry Road, Goshen. Weekdays, 9 a.m. to 5 p.m. 845-291-4000 orangecountyny.gov
SNAP and HEAP in Middletown DSS Middletown Office, 18 Seward Ave., 2nd floor 845-346-1120 otda.ny.gov
SNAP and HEAP in Newburgh DSS Newburgh Office, 3 Washington Center 845-291-4000 orangecountyny.gov
SNAP and HEAP questions DSS 845-291-2002 mybenefits.ny.gov
Aging services and HEAP help, 60 and older Office for the Aging, 40 Matthews Street, 3rd floor, Suite 305, Goshen 845-615-3700 aging.ny.gov
Meals at home, help at home and long-term care: NY Connects Office for the Aging 845-615-3710 orangecountyny.gov
Free Medicare counseling: Health Insurance Information, Counseling and Assistance Program (HIICAP) Office for the Aging, or the state HIICAP line 845-615-3700 or 1-800-701-0501 aging.ny.gov
Town vans and bus routes Transit Orange, Orange County Department of Planning 845-615-3850 ridetransitorange.com
Rides if a disability keeps you off the bus ADA Paratransit, under the Americans with Disabilities Act (ADA) Newburgh: 845-567-0013. Middletown: 845-467-6641. Monroe: 845-395-3083 ridetransitorange.com
Medicaid rides to the doctor Medical Answering Services (MAS) 866-932-7740 medanswering.com
Electric and gas bill help Orange and Rockland Utilities. Walk in at 500 Route 208, Monroe, or 15 Jersey Ave., Port Jervis 1-877-434-4100 oru.com
Electric and gas bill help in Newburgh, New Windsor, Cornwall and Montgomery Central Hudson Gas and Electric 845-452-2700 cenhud.com
Heat help if you don't qualify for HEAP Orange County Fuel Fund Apply online ocfuelfund.org
Shut-off grants Salvation Army, Middletown or Port Jervis 845-343-0821; 845-856-3214 oru.com
Public housing and Section 8 in the City of Newburgh Newburgh Housing Authority 845-561-2066 newburghhousingauthority.org
Heating emergencies at night and on weekends After-hours line 311 or 845-343-7115 otda.ny.gov

Not sure you qualify? Apply anyway, because DSS makes the call, and New York doesn't count your savings for the Medicare Savings Program. If you would rather not do it alone, a Pair Team advocate can help you in one call.

How do I apply for Medicaid in Orange County, New York?

At 65 and older, you apply for Medicaid through Orange County DSS. The main office is at 11 Quarry Road in Goshen, open weekdays from 9 a.m. to 5 p.m. To ask if the Middletown or Newburgh office can take your form, call 845-291-4000.

In 2026, one person can have $1,836 a month in income, or $1,856 with the $20 the state doesn't count. The savings limit is $33,038, the state says. The same form checks you for the Medicare Savings Program. It can pay the $202.90 a month Medicare costs you, usually taken out of your Social Security check. See Medicare and Medicaid together in New York.

For Medicaid help at home, including the Consumer Directed Personal Assistance Program (CDPAP), start with NY Connects at 845-615-3710. See home care and CDPAP in New York.

Where can I get free Medicare counseling in Orange County?

You can get free Medicare counseling from HIICAP at the Orange County Office for the Aging, at 845-615-3700. The state line, 1-800-701-0501, also sends you to a counselor nearby. Counselors check you for the Medicare Savings Program and Extra Help with drug costs. Open Enrollment runs October 15 to December 7 each year. HIICAP and Pair Team don't sell plans.

How do I get a ride in Orange County, New York?

To get a ride in Orange County, start with your town's Dial-A-Bus. These vans are open to everyone and go curb to curb, but you must call at least 24 hours ahead. Most serve only their own town, Transit Orange says.

Town Dial-A-Bus phone Senior fare
Goshen and Chester 845-294-8920 $2.00
Monroe, including Harriman 845-783-6222 $1.00
Warwick, Florida and Greenwood Lake 845-986-2877 $1.00
Town of Wallkill, outside the City of Middletown 845-692-7852 $1.00
Town of Newburgh 845-564-6084 50 cents
Montgomery and Crawford 845-457-2622 50 cents
City of Port Jervis 845-856-7999 50 cents
Highlands 845-446-7433 50 cents

If a disability keeps you off the local bus in Newburgh, Middletown or the Monroe area, apply for ADA Paratransit at 845-615-3850. Each ride costs 75 cents. Both ends of the trip must be within three quarters of a mile of a bus line. With Medicaid, call MAS at 866-932-7740 at least three days before a routine visit. See Medicaid rides in New York.

How do I get help with heating and electric bills in Orange County?

In Orange County, HEAP helps pay your heating bill once each winter, and regular HEAP takes applications from November 2, 2026. One person can make up to $3,563 a month and qualify. Apply at mybenefits.ny.gov or at a DSS office, or call 845-291-2002. At 60 and older, the Office for the Aging also takes HEAP forms at 845-615-3700, the state says. See utility bill help in New York.

  • Orange and Rockland takes $76.81 or more a month off electric if you get HEAP, Medicaid or SNAP (since January 13, 2026).
  • Central Hudson credits $67.99 a month on electric for 18 months after a HEAP grant of up to $400.
  • The Orange County Fuel Fund can pay up to $585 once, straight to your fuel company, if you don't qualify for HEAP.
  • With a shut-off notice, call the Salvation Army in Middletown or Port Jervis about a Neighbor Fund grant. It has no age or income rules.

Where can I get food and meals in Orange County?

For food money, apply for SNAP at mybenefits.ny.gov or at a DSS office. From October 1, 2026, one person 60 or older can make up to $2,660 a month and get SNAP. See SNAP for seniors in New York.

At 60 and older, you can get lunch at Office for the Aging sites around the county. In Middletown, it's St. Paul's Methodist Church at 58 W. Main Street (845-343-6911). Other sites are in Cornwall, Montgomery, Blooming Grove, Chester and Greenwood Lake. Call the site a day ahead to reserve, the county health department says. If you can't get out, ask NY Connects about meals delivered once a week.

For groceries, the county health department keeps a food directory in Spanish, Yiddish and Haitian Creole, updated September 22, 2026. Call ahead, because hours change.

Where you live Pantry Phone
Newburgh Salvation Army, 234 Van Ness St. 845-562-0413
Middletown Salvation Army, 80 W. Main St., by appointment 845-343-0821
Port Jervis Salvation Army, 99 Ball Street, by appointment 845-856-3214
Warwick Warwick Ecumenical Food Pantry, 135 Forester Ave., Monday and Thursday evenings 845-986-8368
Monroe Our Father's Kitchen, 26 Still Road, Wednesday mornings 845-783-7840

Can I get help with rent in Orange County?

You can get help with rent, but waiting lists are long or closed. In October 2026, the Newburgh Housing Authority's Section 8 and public housing lists were closed. Call 845-561-2066 to ask when they reopen. If you're about to lose your home, call DSS at 845-291-4000. At night, call 311.

What a Pair Team advocate does

In Orange County, a call to us often starts with getting from Port Jervis or Warwick to a DSS office. Here's what we do:

  • Apply for Medicaid with you at the DSS office closest to you, and call until there's an answer.
  • Book your town's Dial-A-Bus, or help you apply for ADA Paratransit.
  • Send in your HEAP form, then the Fuel Fund form if HEAP says no.
  • Book a HIICAP counselor and a seat at a senior lunch site.

An advocate is covered by Medicare if you qualify. It takes two minutes to find out.

Check if you qualify for a Pair Team advocate

Frequently asked questions

I'm looking for Orange County, California. Is this my page?

No, this page is for Orange County, New York, in the Hudson Valley. For Orange County, California, see Medicare help in Anaheim, which lists that county's offices and programs.

I live in Newburgh, Middletown or Port Jervis. Is this my page?

Yes, this page covers Newburgh, Middletown, Port Jervis and the rest of Orange County. Newburgh and Middletown have DSS offices, and Port Jervis has an Orange and Rockland walk-in center. Across the county line, see Medicare help in Rockland County or Medicare help in Dutchess County.

Can I get help in Spanish?

Yes, you can get some help in Spanish. The ADA Paratransit form and the county food directory come in Spanish, and so does the state's fair hearing form.

Does the Dial-A-Bus go between towns?

Most Dial-A-Bus vans stay inside their own town, so a trip to another town may need a second ride. Warwick's van is one that goes farther, to Goshen, Monroe and the Middletown area.

What if DSS denies my Medicaid?

If DSS denies your Medicaid, you can ask the state for a fair hearing within 60 days of the notice at 1-800-342-3334. If your Medicaid is being cut, ask within 10 days to keep it while you wait.

Sources

Need a hand with the forms, the calls, or the follow-up?

A Pair Team advocate can check what you qualify for and stay with it until it's done. Most members pay $0.

Check Eligibility