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Pair Team

Medicare Help in Marin County

Marin County takes Medi-Cal forms in San Rafael and Point Reyes Station. Here's who to call in Novato or Mill Valley for Medicare help, rides and meals.

See if you qualify for a Pair Team advocate

  • An advocate is covered by Medicare if you qualify.
  • Works with Medicare and Medi-Cal health plans
  • A real person, by phone, text or video
  • Takes just a few minutes to check

Key points

  • Marin County takes Medi-Cal calls at 877-410-8817, but the call center is closed on Thursdays.
  • One county line, 415-473-INFO (4636), handles In-Home Supportive Services (IHSS), meals at home and help for older adults. In 2026, IHSS pays caregivers here $20.40 an hour, the state says.
  • In 2026, Marin Transit's fare help adds $200 a month to a ride wallet if you're 65 or older with Medi-Cal.
  • For free Medicare counseling, call Senior Advocacy Services, which runs the Health Insurance Counseling and Advocacy Program (HICAP) here, at 707-526-4108.

This page covers Marin County. For the statewide rules, start with Medicare help in California. Nearby, see Medicare help in San Francisco or Medicare help in Santa Rosa.

In Marin County, the Department of Health and Human Services (HHS) handles Medi-Cal, CalFresh and the Medicare Savings Programs. Its Aging and Adult Services runs IHSS, Meals on Wheels and the Area Agency on Aging. Your Medi-Cal plan is usually Partnership HealthPlan of California. This page is for San Rafael, Novato, Mill Valley, Sausalito, Larkspur, Corte Madera, Marin City and West Marin. If a parent in Novato has stopped driving, one call to Marin Access can sort out the choices.

Local offices in Marin County

What you need Office Phone Website
Apply for Medi-Cal, CalFresh or the Medicare Savings Programs by phone Public Assistance call center. Monday to Wednesday and Friday, 7:30 a.m. to 4 p.m., closed noon to 1. Closed Thursdays 877-410-8817 BenefitsCal.com
Medi-Cal in person, San Rafael HHS, 120 N. Redwood Drive (8 a.m. to 4:30 p.m.) and 3240 Kerner Boulevard (8 a.m. to 4 p.m.). Both close noon to 1 877-410-8817 hhs.marincounty.gov
Medi-Cal in person, West Marin HHS, 16th Street, Point Reyes Station (9 a.m. to 4:30 p.m., closed noon to 1) 877-410-8817 hhs.marincounty.gov
Apply for IHSS, meals at home, help for older adults Aging and Adult Services Information and Assistance, 10 N. San Pedro Road, San Rafael. Weekdays, 9 a.m. to 4 p.m. 415-473-4636 hhs.marincounty.gov
Find an IHSS caregiver IHSS Public Authority of Marin 415-499-1024 pamarin.gov
Free Medicare counseling (HICAP) Senior Advocacy Services 707-526-4108 senioradvocacyservices.org
Medi-Cal health plan questions Partnership HealthPlan of California. Weekdays, 8 a.m. to 5 p.m. (800) 863-4155 partnershiphp.org
Medi-Cal rides to the doctor Partnership Transportation. Weekdays, 7 a.m. to 7 p.m. (866) 828-2303 partnershiphp.org
Rides for older adults and people with disabilities Marin Access Travel Navigators. Weekdays, 10 a.m. to 4 p.m. 415-454-0902 marintransit.gov
Classes, lunch and a resource office Vivalon Healthy Aging Campus, 999 Third Street, San Rafael 415-456-9062 vivalon.org
Free groceries San Francisco-Marin Food Bank 415-824-3663 sfmfoodbank.org
Help paying energy bills: Low Income Home Energy Assistance Program (LIHEAP) Community Action Marin, 555 Northgate Drive, Suite 201, San Rafael (415) 526-7550 camarin.org
Pacific Gas and Electric (PG&E) discount: California Alternate Rates for Energy (CARE) PG&E 1-866-743-5832 pge.com
Power supply questions MCE Clean Energy (MCE). Weekdays, 9 a.m. to 5 p.m. (888) 632-3674 mcecleanenergy.org
Section 8 and public housing Marin Housing Authority, 4020 Civic Center Drive, San Rafael (415) 491-2525 marinhousing.org
Problems in a nursing home or care home Long-Term Care Ombudsman 415-473-7446 hhs.marincounty.gov
Report abuse of an older adult, 24 hours Adult Protective Services 415-473-2774 hhs.marincounty.gov

Not sure you qualify? Apply anyway, because the county makes the call. In 2026, one person 65 or older can have up to $130,000 in savings, the state says. If you would rather not do it alone, a Pair Team advocate can help you in one call.

Where do I apply for Medi-Cal in Marin County?

You can apply for Medi-Cal online at BenefitsCal.com, by phone at 877-410-8817, or in person in San Rafael or Point Reyes Station. The phone line is closed on Thursdays and from noon to 1 p.m., so call another weekday morning. You can also mail your form to P.O. Box 4160, San Rafael, CA 94913.

The same form checks you for the Medicare Savings Programs. They can pay the $202.90 a month Medicare costs you in 2026. If Partnership is your plan, its member line is (800) 863-4155. See Medicare and Medi-Cal together in California.

How do I get IHSS in Marin County?

To get IHSS, call 415-473-INFO (4636). You need full Medi-Cal and a health form signed by a licensed health care provider. Send the form back within 45 days of applying, by mail to 10 N. San Pedro Road in San Rafael or by fax to 415-473-3960, the county says. IHSS does not provide 24-hour care.

To find a caregiver, call the IHSS Public Authority of Marin at 415-499-1024. In 2026, IHSS pays caregivers in the county $20.40 an hour, the state's wage list says. See IHSS in California.

Where can I get free Medicare counseling in Marin County?

For free Medicare counseling in Marin County, call HICAP at Senior Advocacy Services, 707-526-4108, or book online. The nonprofit is based in Petaluma and serves Marin, Sonoma, Napa and Solano. Counselors help you compare plans, apply for help with costs and appeal a denial. HICAP doesn't sell insurance or plans, and Pair Team doesn't either.

How do I get a ride in Marin County?

Start with Marin Access, which serves Marin residents 65 and older and people with disabilities. A Travel Navigator at 415-454-0902 can match you with a program.

  • Paratransit gives door-to-door rides to people certified as unable to ride the bus some or all of the time.
  • Volunteer driver programs pay mileage to a friend or neighbor who drives you.
  • Marin Access Fare Assistance is for riders with Medi-Cal or a low income. It adds $200 a month to a mobility wallet for rides. You also get $300 a year for paratransit and a free local bus pass if you want one. In 2026, a single renter can make up to $51,648 a year and qualify, Marin Transit says.
  • Buses cost $1.00 a ride at 65 and older on Marin Transit and on Golden Gate Transit within Marin. A 31-day pass costs $20.
  • Medi-Cal rides come from your plan. With Partnership, call (866) 828-2303 at least five days ahead. See Medi-Cal rides in California.

Where can I find senior centers and meals in Marin County?

Marin's senior centers offer classes, lunch and help finding services.

Town Center Address Phone
San Rafael Vivalon Healthy Aging Campus 999 Third Street 415-456-9062
Novato Margaret Todd Senior Center 1560 Hill Road (415) 899-8290
Mill Valley Mill Valley Community Center 180 Camino Alto 415-383-1370

At Vivalon's café in San Rafael, lunch is served from 11:30 a.m. to 1:30 p.m. The Margaret Todd Senior Center in Novato serves lunch on Tuesdays and Thursdays at noon, for a suggested $3. Reserve two weeks ahead at 415-473-4636.

If you can't leave home, Meals on Wheels brings chilled meals up to three times a week. Sign up through the county at 415-473-4636. For groceries, call the San Francisco-Marin Food Bank at 415-824-3663. Monthly food money comes from CalFresh.

How do I lower my PG&E bill in Marin County?

To lower your PG&E bill, start with LIHEAP. Community Action Marin runs it from 555 Northgate Drive in San Rafael, at (415) 526-7550, the state says. Then ask PG&E about CARE at 1-866-743-5832. It takes 35 percent or more off electricity and 20 percent or more off gas, PG&E says.

Every city and town in Marin is an MCE community, so MCE supplies your power unless you opted out. PG&E still runs CARE for MCE customers, and if you're already enrolled, you stay enrolled, MCE says. See LIHEAP in California.

What a Pair Team advocate does

In Marin County, a call to us often starts with a ride to the doctor or a Medi-Cal form.

  • Apply for Medi-Cal with you at 877-410-8817, and follow up until there's an answer.
  • Apply for IHSS through 415-473-INFO, and get the health form back within 45 days.
  • Help you sign up for Marin Access and its fare help, or book Partnership rides.
  • Set up a HICAP appointment, and help you apply for LIHEAP and CARE.

An advocate is covered by Medicare if you qualify. It takes two minutes to find out.

Check if you qualify for a Pair Team advocate

Frequently asked questions

I live in Sausalito, Marin City or Mill Valley. Is this my page?

Yes, this page covers Sausalito, Marin City, Mill Valley and the rest of southern Marin. The county's Medi-Cal offices are in San Rafael, and Marin Access serves the whole county. If your family lives across the Golden Gate Bridge, see Medicare help in San Francisco.

I live in West Marin. Where do I go for Medi-Cal?

If you live in West Marin, you can go to the county office on 16th Street in Point Reyes Station for Medi-Cal. It's open from 9 a.m. to noon and 1 to 4:30 p.m., the county says. For other help, call 415-473-INFO (4636).

Can I get help in Spanish or Vietnamese?

Yes, you can get help in Spanish or Vietnamese at 415-473-INFO, because the county has social workers who speak both. Translation is available for other languages. Vivalon's resource office also offers appointments in Spanish at 415-456-9062.

How do I apply for Marin Housing Authority senior housing?

To apply for Marin Housing Authority senior housing, watch for a waitlist opening and apply at apply.marinhousing.org. Its sites for older adults and people with disabilities include Casa Nova, Golden Hinde, Homestead Terrace, Kruger Pines and Venetia Oaks. Visits are by appointment, Monday to Thursday, at (415) 491-2525. See housing help in California.

Who do I call if an older adult is being abused?

Call Adult Protective Services at 415-473-2774 if an older adult is being abused. The county lists the line as open 24 hours. For a problem in a nursing home or care home, call the Long-Term Care Ombudsman at 415-473-7446. If someone is in danger right now, call 911.

Sources

Need a hand with the forms, the calls, or the follow-up?

A Pair Team advocate can check what you qualify for and stay with it until it's done. Most members pay $0.

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